Privacy Policy

Privacy Policy – ERide Hub

Effective Date: 27/05/2025

At ERide Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when interacting with us online or in person.

🔍 What We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (email, phone number, address)

  • Purchase history and preferences

  • Scooter/mobility device make and model details (for compatibility/support)

  • Payment details (via secure payment processors only)

  • Any communications you have with us (emails, messages, reviews)

📦 How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Provide customer support

  • Schedule and manage repair services

  • Send order confirmations, updates, or important notifications

  • Improve our products and services

  • Comply with legal obligations

We do not sell, rent, or share your information with third parties for marketing purposes.

🔒 How We Protect Your Data

  • All payment information is handled securely via trusted third-party processors (e.g., Stripe, PayPal).

  • Our website uses SSL encryption to protect your data.

  • Access to personal data is limited to authorised staff only.

🍪 Cookies

We may use cookies or similar tracking technologies to:

  • Improve website functionality

  • Analyse site traffic

  • Remember your preferences

You can disable cookies in your browser settings if preferred.

✉️ Email Communication

By providing your email, you consent to receive transactional emails (like order updates). We may occasionally send promotional emails — you can opt out at any time by clicking "unsubscribe" in the message or contacting us directly.

🧾 Accessing or Updating Your Info

You can request a copy of the personal data we hold about you, or ask for corrections, by contacting us at service@eridehub.co.nz.

🔁 Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the "Effective Date" listed at the top.