Shipping Policy

Shipping Policy – ERide Hub

At ERide Hub, we aim to get your parts, scooters, and accessories to you as quickly and reliably as possible. Here's everything you need to know about our shipping process.

🛵 Scooters & E-Bikes

All scooters and electric bikes listed on our website are in stock and ready to dispatch from our local warehouse.

  • Dispatch Time: Within 1–3 business days

  • Delivery Time: Typically 2–5 business days (nationwide, NZ)

You’ll receive tracking details once your order is on the way.

🔧 Parts & Accessories

To ensure a wider range and better value, many of our parts and accessories are sourced directly from our trusted overseas suppliers, mainly based in China.

  • Delivery Timeframe: 7–15 business days

  • We handle all customs clearance and logistics on your behalf.

  • You’ll receive tracking updates as soon as your part ships.

🚚 Why this matters: By shipping straight from the supplier, we can offer more affordable pricing and access to rare or model-specific parts that aren't typically available locally.

We’re always here to help with fitment questions before you order — just reach out if you’re unsure which part suits your scooter.

📦 Order Processing

  • Orders are processed Monday to Friday, with tracking provided once dispatched.

  • Orders placed on weekends or public holidays are processed the next business day.

  • Pre-order items will be dispatched as soon as they arrive — any estimated delivery dates will be listed on the product page.

🔍 Tracking & Delivery

  • Tracking is provided via email for all orders.

  • Deliveries are made by trusted courier partners.

  • Please allow extra time for rural deliveries.

🔐 Order Verification & Chargeback Prevention

At ERide Hub, we take fraud prevention seriously — both to protect our business and ensure a smooth, secure shopping experience for all customers.

To help us prevent chargebacks and ensure your order is processed without delay, please keep the following in mind:

✅ Order Verification

We may require additional verification if your order is flagged by our system for any of the following reasons:

  • Mismatch between billing name and cardholder name

  • Shipping address significantly different from the order IP location

  • Suspicious or incomplete contact details

  • Use of a VPN or proxy service at checkout

In such cases, we may contact you to confirm:

  • A copy of the ID matching the cardholder name

  • Proof of address or ownership of the payment method

  • Consent from the cardholder (if ordered on behalf of someone else)

🔄 This can lead to a short delay in shipping until verification is complete. We appreciate your understanding and cooperation — these steps help us maintain safe transactions and prevent fraudulent purchases.

⚠️ Why This Matters

Chargebacks can affect pricing and availability for everyone. Our goal is to make your order secure, fast, and hassle-free— and keeping your details accurate at checkout helps avoid unnecessary delays.

🛒 Tips for a Smooth Checkout

  • Use your real name and contact info

  • Ensure the shipping and billing addresses match where possible

  • Avoid using VPNs or anonymous IP addresses during checkout

If we do reach out for verification, please respond promptly so we can process your order as soon as possible. We're always here to help — just contact us if you have questions.

⚠️ Delays & Support

While we strive to meet all shipping estimates, external factors like customs or courier delays can occasionally affect timelines. If your order is taking longer than expected, please contact us — we’ll follow up and keep you in the loop.

💬 Need Help?

Have questions about a delivery time or need a faster shipping option? Just get in touch — we're always happy to help.

📦 Lost or Damaged Packages

If your order arrives damaged or goes missing:

  • Report the issue to us within 7 days of delivery

  • Keep all original packaging for claims

  • We’ll work with the courier to resolve the issue and provide a replacement or refund where applicable.